Support
We are here to help with anything about Planiro.me. Find answers to common questions below or write to us directly.
Contact us
General support
destek@planiro.me
Using the app, bug reports, suggestions
Personal data (KVKK / privacy)
kvkk@planiro.me
Requests to access, correct or delete your data
We usually reply to emails within 2 business days.
Frequently asked questions
How do I sign in?+
Enter your phone number and type the 6-digit verification code we send you by SMS. There is no password.
I did not receive the verification code.+
Check that your number is correct, wait a minute and use "Resend Code". If the problem continues, write to destek@planiro.me with your phone number.
How do I book an appointment with my specialist?+
Open your specialist's profile, pick a suitable day and time and send your request. It is confirmed once the specialist approves it, and you get a notification with the result.
I am not receiving notifications.+
Make sure notifications are enabled for Planiro.me in your phone's Settings > Notifications. In-app messages always appear in your Planiro.me inbox.
How do I change the app language?+
The app is available in Turkish and English; you can change the language in Settings.
How do I add my business to Planiro.me?+
Sign up as a specialist in the app with the "I Provide a Service" option. For business accounts, write to destek@planiro.me.
How do I delete my account?
- Open the Planiro.me app and sign in.
- Customers go to "More" in the bottom menu; all other accounts go to "Settings".
- Under "Account", tap "Delete Account" and confirm.
Your account is closed and your profile and contact details are deleted; you cannot sign in with this account again. A business's appointment and payment records about you may be kept, stripped of your personal details, for the legally required retention period.
If you cannot access the app, email kvkk@planiro.me with the subject "Account deletion request" and your registered phone number; your request will be completed within 30 days.